Right to cancel

You have the right to cancel any contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via email. We will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Our email address – contact@squeakfix.co.uk

Effects of cancellation

If you cancel this contract, we will reimburse to you all payment received from you, excluding the costs of delivery (both to and from your property) and any handling charges imposed by our suppliers.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – 14 days after the day we receive back from you any goods supplied, or if there were no goods supplied, 14 days after the date on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We or our couriers will collect the goods. All goods must be made accessible on the day of our pre agreed delivery. If the goods are to be left outside of the property, they must be appropriately covered/protected from the elements. We accept no liability for damage or theft of the goods while in your personal possession (Personal possession is deemed up to the point the goods are safely on the pickup vehicle).

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.